Shipping policy
SHIPPING POLICIES
All parcels are sent via Australia Post or Couriers Please and a tracking number will be sent to your email address.
Unfortunately delays from the carrier may occur from time to time and this is out of our control. If nobody is home to receive the order, the carrier reserves the right to leave in a safe place if there is a place out of sight. If the driver does not believe there is a safe place, the parcel will be taken to the nearest post office for collection.
Fauve + Co is not liable for parcels that show as delivered and go missing. If you do not authorise for parcels to be left in a safe place on delivery, please ensure you advise this when placing your order.
Australia Wide Delivery
| Standard Shipping | Quoted at checkout |
| Express Shipping (under 500g) | Quoted at checkout |
| Express Shipping (over 500g) | Quoted at checkout |
| Melbourne Same Day Courier (must be ordered by 12pm) | Quoted at checkout |
New Zealand Delivery
| Standard (under 500g) | $15.00 |
| Standard (over 500g) | $20.00 |
| Express Shipping (under 500g) | $25.00 |
| Over Shipping (under 500g) | $30.00 |
Rest of World
| Standard (under 500g) | $20.00 |
| Standard (over 500g) | $30.00 |
| Express Shipping (under 500g) | $35.00 |
| Over Shipping (under 500g) | $40.00 |
Delivery Timeframe:
Most orders will be dispatched within 24-48 hours (excluding personalised items or during peak times). Delivery time frame is estimated between 2-5 workings days (within Australia) and in some cases up to 10 working days (eg. Perth, rural or remote locations). If you require a quicker delivery time, please select Express Post as the option during checkout.
For international deliveries, please check the current delivery times with Australia Post:
International delivery times - Australia Post (auspost.com.au)
Fauve + Co are not to be held responsible for late deliveries or loss or damage relating to late deliveries.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.
Questions
We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact us at info@fauveandco.com.au and we will be happy to assist.