Shipping & Returns

Shipping Info

Australia Wide Delivery

Standard Shipping $7.95
Express Shipping (under 500g) $9.95
Express Shipping (over 500g) $14.95
SE Suburbs Melbourne Same Day Courier (must be ordered by 12pm) Check eligible suburbs here $25.00
Orders over $80 Free


New Zealand Delivery

Standard (under 500g) $15.00
Standard (over 500g) $20.00
Express Shipping (under 500g) $25.00
Over Shipping (under 500g) $30.00
Orders over $100 Free

 

Rest of World

Standard (under 500g) $20.00
Standard (over 500g) $30.00
Express Shipping (under 500g) $35.00
Over Shipping (under 500g) $40.00


Delivery Timeframe:

All orders will be shipped within 24-48 hours. Delivery time frame is estimated between 2-5 workings days (within Australia) and in some cases up to 10 working days (eg. Perth, rural or remote locations). If you require a quicker delivery time, please select Express Post as the option during checkout. Fauve + Co are not to be held responsible for late deliveries or loss or damage relating to late deliveries.

Incorrect address or returned parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.

Return Policy

We do not provide refunds for change of mind, however we want your shopping experience with Fauve + Co to be as easy and problem free as possible. We want you to feel confident in the purchasing process and will accept returns under the following conditions:

Damaged or Faulty Goods

The product may be returned and you can choose to either have it replaced at no extra charge or alternatively we can provide a full refund. Fauve + Co will pay the postage costs to have the faulty item returned.

Contact must be made via email within 7 days of delivery including a photo of the damage to info@fauveandco.com.au. 

Questions

We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact us at info@fauveandco.com.au and we will be happy to assist.

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