Shipping & Returns

Shipping Info

Australia Wide Delivery

Standard Shipping


Express Shipping (under 500g)


Express Shipping (over 500g)


Melbourne Same Day Courier (must be ordered by 12pm)


Orders over $100 Free

New Zealand Delivery

Standard (under 500g)


Standard (over 500g)


Express Shipping (under 500g)


Express Shipping (under 500g)


Orders over $150 Free


Rest of World

Standard (under 500g)


Standard (over 500g)


Express Shipping (under 500g)


Over Shipping (under 500g)


Delivery Timeframe

All orders will be shipped within 24-48 hours (excluding personalised items). Delivery time frame is estimated between 2-5 workings days (within Australia) and in some cases up to 10 working days (eg. Perth, rural or remote locations). If you require a quicker delivery time, please select Express Post as the option during checkout. 

For international deliveries, please check the current delivery times with Australia Post:

International delivery times - Australia Post (

Fauve + Co are not to be held responsible for late deliveries or loss or damage relating to late deliveries.

Shipping Policies

All parcels are sent via Australia Post or Sendle and a tracking number will be sent to your email address. ​After the order is shipped, Fauve + Co is not responsible for loss, delivery delay or any damage to your package. Unfortunately delays from the carrier may occur from time to time and this is out of our control. If nobody is home to receive the order, Australia Post and Sendle reserve the right to leave in a safe place if there is a place out of sight. If the driver does not believe there is a safe place, the parcel will be taken to the nearest post office for collection. Fauve + Co is not liable for parcels that show as delivered and go missing. There is the option at checkout of ‘signature on delivery’, if you would like someone to sign for the delivery rather than being left in a safe place, please ensure you select this option.

Incorrect Address or Returned Parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.

Return Policy

We want your shopping experience with Fauve + Co to be as easy and problem free as possible and we want you to be 100% satisfied with your purchase.
If for some reason you are not happy with your purchase, please read our policies below:

Faulty /Damaged Items

If any of our products are faulty or damaged, we will happily replace them or offer a refund. Please send through your order number, details of the issue and photos to within 7 days of receiving your order. 
We will provide you a return authorisation form to be included with the goods which will need to be returned to us.


If you would like to return a Fauve + Co product because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item (excluding personalised items).
All postage and packaging costs will be the customer's responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:
  • Goods must be in their original condition – unused, unwashed and with all tags attached.
  • Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged. 
  • You must notify us by email advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, we will need to receive the original goods back before the replacement item is sent


We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact us at and we will be happy to assist.