Shipping & Returns
Australia Wide Delivery
|Express Shipping (under 500g)||$9.95|
|Express Shipping (over 500g)||$14.95|
|SE Suburbs Melbourne Same Day Courier (must be ordered by 12pm) Check eligible suburbs here||$25.00|
|Orders over $80||Free|
New Zealand Delivery
|Standard (under 500g)||$15.00|
|Standard (over 500g)||$20.00|
|Express Shipping (under 500g)||$25.00|
|Over Shipping (under 500g)||$30.00|
|Orders over $100||Free|
Rest of World
|Standard (under 500g)||$20.00|
|Standard (over 500g)||$30.00|
|Express Shipping (under 500g)||$35.00|
|Over Shipping (under 500g)||$40.00|
All orders will be shipped within 24-48 hours. Delivery time frame is estimated between 2-5 workings days (within Australia) and in some cases up to 10 working days (eg. Perth, rural or remote locations). If you require a quicker delivery time, please select Express Post as the option during checkout. Fauve + Co are not to be held responsible for late deliveries or loss or damage relating to late deliveries.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.
We do not provide refunds for change of mind, however we want your shopping experience with Fauve + Co to be as easy and problem free as possible. We want you to feel confident in the purchasing process and will accept returns under the following conditions:
Damaged or Faulty Goods
The product may be returned and you can choose to either have it replaced at no extra charge or alternatively we can provide a full refund. Fauve + Co will pay the postage costs to have the faulty item returned.
Contact must be made via email within 7 days of delivery including a photo of the damage to email@example.com.
We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact us at firstname.lastname@example.org and we will be happy to assist.