Refund policy
We want your shopping experience with Fauve + Co to be as easy and problem free as possible and we want you to be 100% satisfied with your purchase.
If for some reason you are not happy with your purchase, please read our policies below:
Faulty / Damaged Items
If any of our products are faulty or damaged, we will happily replace them or offer a refund. Please send through your order number, details of the issue and photos to info@fauveandco.com.au within 7 days of recieving your order.
We will provide you a return authorisation form to be included with the goods which will need to be returned to us.
Order Cancellation
We understand that sometimes changes are needed after placing an order. If you wish to cancel your order, we are happy to accommodate cancellations as long as the order has not yet been shipped or, in the case of personalized items, has not yet been produced.
If your cancellation request is received before the item has been shipped or made, we can issue a refund for the full amount of the order, minus a 10% handling fee. This fee helps cover the transaction costs charged to us by payment processors (such as PayPal, AfterPay, etc.).
Please note that once an order has been shipped or personalised work has begun, cancellations are no longer possible.
Returns
If you would like to return a Fauve + Co product because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item. Please note, we do not accept returns on any personalised items for change of mind.
All postage and packaging costs will be the customer's responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:
- Goods must be in their original condition – unused, unwashed and with all tags attached.
- Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged.
- You must notify us by email info@fauveandco.com.au advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, we will need to receive the orignal goods back before the repacement item is sent.
- Please ensure that the goods are returned to Fauve + Co within 4 weeks of receiving.