FAQs

How long will my order take?

All orders are dispatched within 24 hours. All parcels are sent by standard post with Australia Post and sent to your nominated address.

See our shipping page for approximate lead times

If you need your order sooner please upgrade to Express Post at checkout.

Do you ship internationally?

Yes, for sure! The shipping cost will automatically be calculated depending on which country you are sending to when you reach check out.

Can I collect my order?

Unfortunately not, we are online only.

How much is shipping?

We charge $7.95 for standard post on all orders Australia Wide or $9.95 for express below 500g or $14.95 for express above 500g.

All orders over $80 are free shipping Australia Wide.

How will my gift box be packaged and wrapped? 

Our gifts are carefully packed into a Kraft postage gift box which is safe and secure for shipping, stamped with the Fauve + Co branding. 

We offer free gift wrapping on all of our gift boxes which can be selected at check out. This also includes a gift postcard with a hand written note to go with your special gift.

Products purchased individually from the 'Shop by Category' will be packed and posted in a satchel.

We use Hero Packaging postage satchels that are 100% home compostable!

Can I customise my gift box?

Of course! If the pre-selected gift boxes aren’t quite what you’re looking for, head to the ‘Build Your Own’ section and you have full flexibility on selecting everything you would like to include in your gift box.

Will any pricing or invoices be sent with my goods? 

No, we never send any pricing with the parcels. You will receive a confirmation of your order to the email address supplied with pricing, however the recipient will not receive any pricing with the goods.

Do you accept returns? 

We don't offer returns for change your mind but if there is an issue, please contact us with your concerns. Please see our return policy on our shipping & returns page.

Are the teethers safe for my baby?

Yes. These are made using the high quality, 100% food grade silicone beads that are free from BPA, lead, cadmium, phthalates, PVC and latex. They will not absorb odour or support the growth of mould, fungus or bacteria. Our supplier sources their beads from reputable manufacturers that have had their quality management system independently certified to ISO:9001 standards. All silicone beads have been tested to ensure they comply with the Australian safety standard AU/NZS ISO:8124:3:2012 - migration of certain elements.

The teething rings are made from hard maple wood, making them perfect for extended chewing and drooling. We prefer not to treat any of our wooden materials with oils or waxes to avoid sensitivities and allergies. You may wish to do this yourself and we recommend coconut or olive oil or bees wax.

How do I care for the Teethers?

To care for all silicone and wooden products, wash in mild soapy water and air dry. In most cases, wooden products just need to be wiped over with a cloth, do not allow to be soaked in water. Our wooden products are untreated, if you would like them polished, combine coconut oil and beeswax to coat the timber.

Can we purchase wholesale for our business?

Absolutely, if you are interested in stocking Fauve + Co, we’d love to hear from you.

Please email your inquiry with your business name, ABN, website/ social media page and a little about your business to info@fauveandco.com.au.

I am interested in featuring Fauve + Co for a styled photoshoot or blog post. How can I get in touch?

We love collaboration opportunities with other creatives, so feel free to contact us at info@fauveandco.com.au.

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