We are operating as normal with all parcels being shipped within 24-48 hours, Monday-Friday.
Due to the reduced air freight and new social distancing rules, an unprecedented amount of pressure has been placed on our postal system. We are currently seeing extensive delays in some cases in the delivery of regular parcels, and up to a week with express shipping.
All parcels are dispatched from our head office in Melbourne and a lot of the parcels are then being sent to Sydney for sorting (even if the parcel is being sent within Victoria).
We have access to the same tracking details that you do so unfortunately do not have any further information regarding parcel whereabouts. Australia Post is working around the clock to get your orders to you and we can not stress this enough - delivery times are completely out of our control.
We appreciate your patience during these challenging times. International shipping is still available however please be aware that the shipping times could be up to 6 weeks due to the extensive delays.
You can find COVID-19 updates on the Australia Post website here
Due to shipment delays, we are out of stock of quite a lot of our gift boxes however there is a lot of stock on the way and should be restocked to our normal levels soon.
THANK YOU for your continued support during these challenging times.